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October - December 2023

ABG

Developing a user-friendly portal for 50,000+ dealers, improving operations, and increasing sales in the paints industry through enhanced engagement.

Grasim Paints' revolutionary Dealership Management System (DMS) is poised to transform the paint industry for over 50,000 dealers nationwide. This user-centric platform priorities sustained dealer engagement, brand loyalty, and boosted sales. I spearheaded user research across 10 centers in 4 zones, synthesising data to inform key UX design decisions. Over 6 months, I crafted and iterated on over 600 screens, followed by user testing to refine the dealer experience for optimal usability. My research and design contributions ensured a seamless and user-friendly interface, empowering dealers and optimizing Grasim Paints' extensive dealership network.

Platform

Microsoft 365 ( CRM )

Timeline

3 months

Role

UX researcher

Optimising interfaces

Leading user research across 10 centers in 4 zones—Mumbai, Pune, Satara, Chandigarh, Gurgaon, Kolkata, Jaipur, Hyderabad, Kurnool & Bangalore—I played a pivotal role in synthesizing data for key UX design decisions. Over 6 months, I created 600+ screens across multiple iterations. Post-business approval, I conducted user testing to refine the dealer experience, ensuring optimal usability. My multifaceted contributions shaped the project, integrating research insights into a seamless and user-friendly interface.



User goals
Competitive benchmarking & Heuristic analysis

Process followed by the credit team

Persona for credit

HMW create a DMS tool that can



HMW create a DMS tool that can

Information architecture

Persona for customer service

HMW create a DMS tool that can

Business goals

Potential future state roadmap

Process followed by the sales team

Persona for sales

Design principles

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