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October - December 2023

Natures Miracle

Elevated farm-to-table experience achieved through user-centric design, extensive user research, and meticulous style curation for a premium app and website offering fresh produce

Our client, an esteemed Indian conglomerate, sought to launch a new D2C app for their hydroponic business. We prioritised empathy, understanding app usage, and grocery shopping behaviour. Analysing global premium apps, we synthesised insights to design a desirable, premium experience. Our approach extended to crafting style guides with a colour palette reflecting the products and brand packaging, ensuring a consistently premium feel across the application and website

My Role
In the project, I played a pivotal role as the lead designer, overseeing the entire design process from research and screen creation to making them development-ready. Managing a team of three designers, including myself, I ensured seamless collaboration. During the support phase, I took on the responsibility single-handedly, guiding the development team to bring the designs to fruition. Additionally, I actively participated in client conversations, playing a key role in convincing them to proceed with the meticulously crafted designs.

Platform

Microsoft 365 ( CRM )

Timeline

3 months

Role

UX researcher

Key problem statements


User goals

01

Users seek checkout optimisation, driven by limited payment options and concerns about shipping charges, emphasizing streamlined processes for convenience.


02

Ensure real-time stock updates, display products as "Out of Stock" just before payment, assure timely delivery, and offer flexible delivery slot choices.


03

Enhance refund/return process simplicity, address unresponsive customer care, and introduce a more personalized, human touch for improved customer satisfaction.


04

Place orders anytime, anywhere. Be promotion-sensitive, and implement a reminder system for weekend and Friday night purchases to boost engagement.

Process followed by the credit team

Persona for credit

Key takeaways from immersions

01 | They are evolved & mindful

Embracing conscious, ethical consumption. Prioritize brand visuals, storytelling. Build strong local brand affinity through flavor and ethical ingredients.


02 | Easy to please

Value-driven, prioritize comfort over cost. Frequent Top Up buyers for specific occasions. Order anytime, promotion-sensitive, weekend reminders. Personalized, human touch in ordering experience.


03 | Pro healthy living

Health-prevention mindset, portion control through calculated calories. Purchase veggies for 4-5 days, ensuring freshness. Eco-friendly packaging for sustainable, fresh deliveries.


04 | Method to the madness

Friday evenings preferred, late 10-11 pm last-minute slots. Weekdays, deliveries by 8 am for househelp prep. Flexible slots for convenience.

Key takeaways from immersions

Persona for customer service

Key takeaways from immersions

Business goals

Potential future state roadmap

Process followed by the sales team

Persona for sales

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